Our services
Elevate Complete — one managed stack, end to end
Elevate Complete bundles security, IT operations, cloud, and compliance into a single managed relationship for regulated mid-market firms. From a 24/7 SOC to vCIO advisory, we run it end to end so you have one accountable partner instead of a stack of disconnected vendors. Every service below can be delivered standalone or as part of Complete.
Managed IT Services
A complete outsourced IT department: SLA-backed help desk, proactive endpoint monitoring and patching, on-site support across Los Angeles, and quarterly business reviews that plan IT strategically rather than reactively.
What's included
- 24/7 help desk with SLA-backed response
- Endpoint monitoring and automated patching
- Remote and on-site LA support
- Quarterly business reviews and IT roadmap
- Onboarding and offboarding automation
- Asset inventory and lifecycle management
Common questions
Per-user or flat-rate pricing?
Per-user, with transparent pricing and no hidden fees. The price scales linearly with your team.
Co-managed or fully managed?
Either. We augment internal IT teams, and we also run everything for clients with no internal IT staff.
Managed Cybersecurity
The core of Elevate. A 24/7 SOC, EDR on every endpoint, SIEM and log aggregation, email security, awareness training, and vulnerability management — built on NIST CSF, CIS Controls, and SOC 2 for regulated industries.
What's included
- 24/7 SOC monitoring with human-analyst review
- Endpoint detection and response (EDR)
- SIEM and log aggregation with retention
- Vulnerability management and patch orchestration
- Security awareness training and phishing simulation
- Incident response with forensics and recovery
Common questions
Do you offer MDR or MXDR?
Both. MDR covers endpoints and network; MXDR extends to cloud, email, identity, and SaaS logs.
How do you handle an active incident?
Our 24/7 SOC identifies, contains (isolating endpoints and blocking indicators), forensicates, and remediates. Retainer clients get priority response.
Managed Detection & Response (MDR/MXDR)
Human analysts investigating every real threat — not just forwarding SIEM alerts to your inbox. Full-stack correlation across identity, endpoint, email, and network, with automated containment in minutes and insurance-ready incident reports.
What's included
- Human-analyst threat hunting, not just automation
- Correlation across identity, endpoint, email, and network
- Automated containment within minutes
- Weekly hunting on dormant indicators
- Compliance-ready incident reports (HIPAA, SOC 2, PCI)
Common questions
Will this replace our SIEM?
No — we ingest from your existing SIEM (Sentinel, Splunk, Arctic Wolf) or deploy one if you don't have it.
What tooling do you require?
Vendor-neutral. We work with whichever EDR/SIEM makes sense for your environment.
Enterprise Email Security & BEC Defense
Over 90% of breaches start with email. We layer advanced behavioral phishing and business-email-compromise defense, encryption, DLP, archiving, and targeted training on top of what native Microsoft 365 and Google Workspace miss.
What's included
- Behavioral phishing and BEC protection
- Email encryption with TLS-first routing
- Data loss prevention for outbound email
- Compliant archiving with retention by vertical
- DMARC, SPF, and DKIM implementation and monitoring
- Domain impersonation and typosquatting detection
Common questions
Do we still need this with Microsoft Defender for Office 365?
Yes. Defender catches commodity phishing; sophisticated BEC requires a dedicated behavioral-analysis layer.
Will encryption break client emails?
No. We use TLS-first routing with portal fallback only for recipients who can't receive TLS inline.
Cloud, IaaS & Microsoft 365
Cloud is a deployment model you pick per workload, not a destination. We plan and execute migrations, right-size Azure and AWS, optimize Microsoft 365 licensing, and design hybrid architectures with defined recovery pathways.
What's included
- Cloud migration planning and execution
- Azure and AWS right-sizing
- Microsoft 365 license optimization (E1/E3/E5)
- Hybrid architecture with defined recovery pathways
- SaaS application management and consolidation
- Multi-cloud networking and identity federation
Common questions
Do you only work with Microsoft?
No — Azure, AWS, and GCP are all supported. We are vendor-neutral by design, with a Microsoft-first default where it fits.
What about M365 license optimization?
It's included in managed cloud. Most clients save 15–25% in year one.
Compliance & Governance
Compliance is about evidence, not just policies. We build programs with real controls, maintain your evidence library continuously, and prepare you for audits and client security questionnaires.
What's included
- HIPAA Security Rule programs with risk analysis
- SOC 2 Type II readiness and audit support
- PCI-DSS v4.0 (SAQ or ROC)
- NIST CSF framework alignment
- ISO 27001 gap assessment and remediation
- Client security questionnaire response
Common questions
Can you be our SOC 2 auditor?
No — auditors must be independent. We prepare you and work alongside your chosen CPA firm.
How long does SOC 2 readiness take?
Six to twelve months for Type II. Type I readiness can be three to four months.
Backup & Disaster Recovery
A backup ransomware can encrypt isn't a backup. We deploy immutable, air-gapped backups on a 3-2-1-1-0 architecture, test recovery quarterly, and build full business-continuity plans for compliance.
What's included
- Immutable cloud backup
- Air-gapped offline copies for ransomware resilience
- Microsoft 365 and Google Workspace backup
- Disaster recovery as a service (DRaaS)
- Business continuity planning
- Quarterly recovery testing and compliance evidence
Common questions
How often are backups tested?
Automated integrity checks run daily; manual full-restore tests run quarterly.
Do you back up Microsoft 365?
Yes — native M365 retention isn't sufficient for most compliance regimes. We back up Exchange, SharePoint, OneDrive, and Teams.
Network Infrastructure & SD-WAN
Where security and business agility meet. SD-WAN for multi-site performance, next-gen firewalls, WiFi tuned for density, and VPN/ZTNA for remote workers — fully managed or as-a-service with no capital outlay.
What's included
- SD-WAN design and deployment
- Next-generation firewall management
- Firewall-as-a-Service (FaaS) with monthly billing
- WiFi design, deployment, and tuning
- VPN and Zero Trust Network Access (ZTNA)
- Branch-to-HQ unified policy management
Common questions
What firewalls do you support?
All major vendors — Fortinet, Palo Alto, SonicWall, Meraki, Ubiquiti. Vendor-neutral.
Can we convert existing firewalls to monthly?
Yes. Firewall-as-a-Service moves you from capital expenditure to monthly operational expenditure mid-lifecycle.
Cloud Phone & Unified Communications (VoIP)
We design, deploy, and manage cloud phone systems for businesses ready to leave on-prem PBX behind. Zoom Phone and Microsoft Teams Phone are our primary platforms, with E911 compliance and call analytics built in.
What's included
- Zoom Phone design, deployment, and management
- Microsoft Teams Phone with Direct Routing
- Porting from legacy PBX
- E911 and compliance recording
- Call analytics and queue reporting
- CRM integration (Salesforce, HubSpot, ConnectWise)
Common questions
Can you port our existing numbers?
Yes — we port from any US carrier. The process takes two to four weeks.
Does Teams Phone replace Zoom Phone?
They're different. Teams is better if you're Microsoft-heavy; Zoom Phone has stronger voice quality and call-center features.
Fractional vCIO & Strategic Advisory
Executive-level technology strategy without the full-time executive cost. We sit in your leadership meetings, align IT spend to revenue drivers, build multi-year roadmaps, and translate technical risk into board-level language.
What's included
- Quarterly technology roadmap reviews
- IT budget planning aligned to growth
- Cyber-risk translation for boards and owners
- Digital transformation planning
- IT governance framework implementation
- M&A technology due diligence
Common questions
How is this different from buying consulting hours?
A vCIO is an ongoing relationship with institutional knowledge and a seat at the leadership table — not just tactical, hourly help.
What cadence works for smaller firms?
Quarterly strategy sessions plus on-demand escalation is sufficient for most firms under 50 employees.
Physical Security: Cameras & Access Control
Physical and cyber security are no longer separate disciplines. We design IP cameras, access control, and visitor management as integrated platforms — on segmented networks, monitored alongside your cyber stack, and documented for HIPAA, PCI, and your insurer.
What's included
- IP camera system design and management (Verkada, Avigilon, Axis)
- Access control and keycard systems (Openpath, Brivo, Genetec)
- Visitor management integrated with HR and compliance
- Cloud, on-premise, and hybrid video storage
- Network segmentation for camera and access traffic
- HIPAA, PCI, and cyber-insurance documentation support
Common questions
Do you install the hardware yourselves?
We coordinate licensed low-voltage electricians. Design, deployment, and ongoing management are us.
Structured Cabling & Network Wiring
The physical layer your entire business runs on. We design cable plant for new builds, relocations, and refreshes, coordinate with architects and GCs, and deliver certified test results so you know exactly what you have.
What's included
- Fiber optic installation and termination (single-mode, multi-mode)
- Cat6 and Cat6A copper cabling
- Network rack and patch panel design
- Pathway and conduit planning
- Fire and building code compliance (plenum, riser)
- Certification testing with documented results
Common questions
Fiber or copper to the desk?
Cat6A copper for most offices; fiber for backbone and high-density environments.
Technology as a Service (HaaS, FaaS, NaaS)
Stop buying technology and start subscribing. Hardware, firewalls, networks, and devices delivered as subscription services — predictable monthly billing, no capital outlay, and proactive refreshes on a defined cycle.
What's included
- Hardware-as-a-Service (HaaS) with proactive refresh
- Firewall-as-a-Service (FaaS)
- Network-as-a-Service (NaaS)
- Computer-as-a-Service (CaaS)
- End-of-life assessment and certified asset disposal
- Hardware procurement and staging
Common questions
What happens when equipment fails?
Replaced at no charge, typically next business day.
Technology Vendor Management
You shouldn't be the one on hold with Microsoft, your carrier, or Dell. We take ownership of your vendor relationships — we call, we wait, we escalate, and we get results.
What's included
- Single point of contact for all technology vendors
- Microsoft 365, Azure, and AWS partner escalation
- Carrier relationship management
- Hardware vendor management (Dell, HP, Cisco, Ubiquiti)
- SaaS renewal negotiation and license optimization
- Vendor security assessment and supply-chain monitoring
Common questions
Can you call vendors on our behalf?
Yes. We have partner relationships and direct escalation paths with most major vendors.
Not sure where to start?
Book a short strategy call and we'll give you an honest read on your current IT and security posture — and where Elevate Complete fits.
Book a strategy call